Therapy Products FAQ's
We hope you love shopping with Skillbuilders. Here are our policies to help make sure we meet your expectations.
You can pay for your order on-line through our web site using your credit card, Paypal or Zip Pay. Alternatively you can submit your order as a quote and phone us with your credit card details. Skillbuilders accepts VISA, Mastercard and Bankcard. Our website is also fully set up to process orders through NDIS.
Our Security Policy:
Customer information is stored securely with Skillbuilders. Credit card payment details are not stored. Credit card transactions are processed through a secure 128 bit encryption via eWAy. This means we don't see your credit card details at all.
Quotes and Purchase Orders:
Anyone can use our website to generate a quote. We don't act on quotes unless you tell us to. You can do this by arranging payment (as above) or by entering a Purchase Order number. Schools and government organisations can enter Quotes and Purchase Orders via the website using a Purchase Order number. This means your items will be sent with an invoice. Simply choose 'Purchase Orders' at the checkout and complete your details. You are also welcome to email your own specific order forms.
All prices quoted on our website include 10% GST and are in Australian Dollars. Prices are updated regularly, however may be subject to change without notice.
We do offer wholesale accounts and discounts for quantities of >20 units of a single item. Please click on 'Bulk Orders' below for more information.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. Shipping and Delivery charges are subject to change and are determined when you order.
We aim to have your order on it's way to you within 2 business days.
Delivery times around Australia and to New Zealand will vary between 1 and 10 days, depending on your location.
We can’t guarantee delivery times via Australia Post and the various couriers, however we provide tracking details so that you can monitor your delivery. We keep all items in stock as per availability indicated on the website. Occasionally there might be an inventory error and if this occurs we will call you. Deliveries only occur on weekdays.
Rest of Australia:
- 0 – 500g: $9.50
- 501g – 1kg: $14.00
- 1.001kg – 20kg: $20.00
- 20.001kg – 30kg: $30.00
- 30.001kg – 50kg: $50.00
- 50.001kg+: $90.00
Bulky Item Orders:
Sometimes orders come in for bulky items to go to remote locations where the shipping cost significantly exceeds the amount charged. In this situation we reserve the right to contact you to discuss options. These items are noted in the product description.
Deliveries to New Zealand are automated in our website. Postage for orders other than Australia and New Zealand needs to be calculated separately based on Australia Post rates. Please enter your order as a Purchase Order when you get to the Payment Method part of the checkout process. Enter the words ' International Order' and then Submit your order. We will then email you directly with a price for shipping based on the weight of the items. Upon your confirmation we will contact you to arrange payment for the total order.
Returns and Replacements
- We want you to be completely happy with your Skillbuilders order. If for any reason you are not satisfied with an item, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Please open your parcel immediately upon delivery and contact us via phone or email within 7 days if there are any concerns. Our phone number is 1300 132 785.
- Returning Merchandise by Mail: Returned merchandise should include the item packaging and tags and be in the same condition as when it was received. Please phone us to arrange the return. Items must be returned within 30 days of receipt of merchandise. On the back of the invoice enclosed with your Skillbuilders order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please allow 10 to 14 days for Skillbuilders to process your return.
- All products on our website may be subject to design, colour variation or change at any time. We reserve the right to supply you with the current item.
- All products must be used by children of an appropriate developmental age and under correct adult supervision.